The Request-Effort Ladder: Dealing With Difficult Client Requests

You're not hotel staff, stop acting like it. Don't respond to client whims - it's doing both of you a huge disservice. A client is paying for your expertise, not your availability.

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The Weird Misunderstanding About Client/Consultant Relationships

One of the biggest misunderstandings about client/consultant relationships is the outdated idea that you need to put yourself in extreme discomfort to satisfy the whims of a client.

One of my coaching students, based in the UK, recently won a project based in the USA. She repeatedly assured the client during the sales process that she would work on their schedule.

She’s begun working from 4 pm to 11 pm to overlap with their time zone.

When I challenged her about why she was harming her social life so much to accommodate this, she said:

It’s because that’s when the calls take place. I’ve had over a dozen calls after 6 pm that have taken place over the past two weeks.