Don't just send the invoice and wish the client well, take a little more time and effort to end the project on the best note possible. It might even lead to more work in the future.
This is great stuff. The mistake many of us make, and I include myself here, is that we assume a job well done will speak for itself and that clients will remember and come back to us. So we leave it there. I think your system for continued engagement is spot on. As consultants, our job is to support our clients, and, as you say, this should continue long after a project ends.
This is great stuff. The mistake many of us make, and I include myself here, is that we assume a job well done will speak for itself and that clients will remember and come back to us. So we leave it there. I think your system for continued engagement is spot on. As consultants, our job is to support our clients, and, as you say, this should continue long after a project ends.