Being able to adopt the right tone of voice is a very useful skill that takes practice and experience. Getting it right is the difference between junior and experienced consultants.
One additional suggestion: when you can, always communicate on sensitive matters via phone. If you are expecting that the message you are going to deliver could cause issues, do not send an email.
Over an email you lose nuance and tone information.
Good tips and pointers.
One additional suggestion: when you can, always communicate on sensitive matters via phone. If you are expecting that the message you are going to deliver could cause issues, do not send an email.
Over an email you lose nuance and tone information.
Pick up the phone instead!