Defying Stagnation: A Simple Technique For Getting Better

This simple practice for improving your consultancy abilities isn't a secret, but it's nto quite common knowledge either.

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Always Seek Feedback From Clients On Your Performance

At the end of a consultancy engagement, ask for feedback on your performance. Crucially, you want to know what you could have done better.

And whatever your client says, simply agree with them and thank them for their help!

This isn’t the time to get defensive or explain why your client is wrong. That is a sure-fire way to make sure you never work with the client again. The client’s experience is their experience after all. But it is a time to understand how the client experienced you and what they would improve about it.

It’s remarkable how few people seem to ask their clients for feedback on their performance. Perhaps it’s a fear of what the client might say (feedback is personal after all). But it’s this feedback which is critical to growth. You need honest feedback on what you can do better to highlight the areas which a) clients…