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Lyn Chamberlin's avatar

This is spot on! "Long-term growth is driven by repeat business." All of your advice here is incredibly valuable, and I've rarely seen it laid out in such a compelling way. You are absolutely right -- the care and continued cultivation of past clients is the key to sustained growth. Both theirs and ours! It's also just plain good business.

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Richard Millington's avatar

Completely agree Lyn - thanks for your kind feedback. Happy to have you here. Great to see your substack too!

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